You can permanently delete your Trovia account and all associated data at any time. This page explains exactly how to do it, what gets removed, and how long it takes — in line with applicable data-protection laws (such as the GDPR and the Nigeria Data Protection Act 2023) and the Google Play and Apple App Store requirements.
Your account and data are removed immediately and you are signed out on all devices.
If you can't access the app, email us from the address on your account at support@gettrovia.site with the subject "Delete my Trovia account". We will verify your identity (to protect your data) and complete the deletion within 30 days.
Deleting your account permanently removes:
We may retain a limited amount of information after deletion only where the law requires it — for example, records needed for tax, accounting, fraud-prevention, or to resolve disputes. Any such data is kept securely, used only for those purposes, and deleted when no longer required. We may also keep anonymised, aggregated statistics that can no longer identify you.
Customer records you stored in Trovia are deleted along with your account. If you are subject to data-protection laws as a business, you remain responsible for any separate copies of customer data you hold outside Trovia.